Digital Borneo Support Request Form

:: Support

Before contacting us for support, please refer to our Support FAQ page for the product in question. The FAQ links for each product are accessible below:

If you can't find the answer, fill out the following support form.

You can also submit a lost code request by filling out the form below. If you just ordered our software, please allow up to 30 minutes for your initial registration email to be sent.

First name *:
Last name *:
Email *:
Company:
Country:
Website:
Product *:
Are you a registered user? :	Yes (leave unchecked if no)
Problem subject *: Example: 'black 3D View screen' or 'can't burn CD"
Problem description *: Be as specific as possible. Please provide background information such as your operating system, graphic card and DirectX version (if you are using Virtual Cover Creator), CD burner drive (if you using our CD Burner) . Is it a new problem? What is the exact wording of the error message if you getting any. The more details you can give us the better we can help you.

Please allow at least 1 to 2 full business day for us to response to your support request.

If you are having problem using our support form, you can email us directly at support<at>digitalborneo.com. However, please be aware that if you choose to send us email directly, your email will be screened by our spam filter, and thus we cannot guarantee that your email will be read.

On the other hand, messages sent using our online form will be delivered directly into our inbox. We are sorry for any inconvenience caused but we have to take this step in order to reduce the amount of junk emails we are getting. Thank you.

* Required